Its okay when it works...

I use this app constantly for work, along with a few other airline apps. I have no idea why, but for some reason American is just so far behind in technology and reliability it hurts. Everyone else has it figured out but American keeps tripping each step and doesnt seem to care.

Firstly, I dont even know why they have an app in the first place. Aside from viewing boarding passes, just about everything else the app takes you to the mobile website. It gives you so much grief just to change a seat as well. That is if it lets you change it to begin with. If half the features are redirected to the mobile site theres no reason to have the app to begin with.

Worst of all though is how often technical issues occur. Im not talking about the app crashing, theres none of that, Im talking about the servers just plain not working. You cant check in at times or do anything because they "are currently experiencing technical issues". This isnt just a things happen scenario, this happens frequently. Other airline apps just work and dont seem to have these issues. I dont know why this is so hard for them.

In the end though, this IS the American Airline app, so if youre flying with them youre stuck with it. My suggestion, do everything on their website beforehand and pull the info up later on.

PJ7871265 about American Airlines, v4.8.0